An AI receptionist that answers when your team can’t.
SoftTalk answers your incoming business calls, handles the questions you set it up for, records each conversation, and can transfer a call to a phone number you choose when a person is needed.
What happens when a call comes in
Your receptionist follows the instructions you give it, and can hand over to a person if you set a transfer number.
Answer instantly
Your AI receptionist picks up incoming calls, including when your staff are busy or unavailable.
Understand intent
It listens, asks follow-up questions and works out what the caller needs.
Answer or escalate
It answers the questions you have set it up to handle and collects the details you ask for. If a transfer number is set, it can pass the call to your team.
Keep a record
Each call is recorded, and an AI-generated summary and status are added after the call so your team can review it.
Set up around your business
Tell your receptionist about your business and what it should do, then try it before you rely on it.
Create your agent
Choose a voice and tell it about your business, services and common questions.
Test it yourself
Call your agent, hear how it responds and adjust the instructions until it sounds right.
Go live
Once you are happy with it, let it answer your incoming calls. Add a transfer number if you want it to be able to pass calls to a person.
See what each call was about
Review AI-generated call summaries and call statuses, such as resolved or follow-up required, to see what needs your attention.
Try a demo call
Choose a sample workflow and request a demo call, or use the number shown to call a SoftTalk AI agent yourself.
Give every caller an answer.
Set up an AI receptionist that answers incoming calls and can pass them to a number you choose when a person is needed.